Privacy Policy for Vivatia Plants

Effective Date: April, 2024

This Privacy Policy describes how Vivatia LLC (the "Company", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit this site.

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Here are the types of information we collect:

• Device Information: Information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
• Personal Information: Includes any information that you provide to us that would allow us to contact you, such as your name, postal address, email address, telephone numbers, or any other identifying information you provide.
• Order Information: Information related to any purchases you make including product details, purchase price, and other transaction details.
• Usage Information: Information about how you use our website including the pages or products that you view, the websites or search terms that referred you to the Site, and interactions with the Site.

How We Use Your Information

We use your personal information to provide our website and related services to you, including:

• To fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
• To communicate with you about your account and provide customer support.
• To improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
• To comply with legal obligations or to protect and defend our rights or property.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

Your Rights

Alabama residents have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or transfer your personal information, or restrict or object to certain kinds of processing of your personal information.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at astrid@vivatiaplants.com.

Terms & Conditions for Vivatia Plants

PRE-BOOKING

Deposit needs to be paid by booking any of our services. Calls are scheduled from 2nd April 2024 onwards.

CANCELLATION

If after the call you decide you do not want to use our services any more, you have 48 hours to request a cancellation. If you have to cancel 1 week before then we can issue a 50% refund of your deposit, then following that it is non-refundable. Please note: in case we are present at the time of our appointment but no access provided to do the job we will need to charge you the full amount for the agreed hours.

INVOICES & PAYMENTS

Sent via mail following your session, and to be paid upon receiving them. Payments will be accepted via Venmo, CashApp, Checks, and Wire Transfer. The deposit if any will be removed off the final invoice.

RUBBISH TAKE-AWAY

Please note we cannot take away rubbish with us when we come to you. If this is a problem, let us know ASAP.

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GENERAL FAQS

As we are not responsible for the care of your plants before or after our treatment, we cannot accept full responsibility if plants are not 100% happy after repotting. They are living things & any change could be a shock to them, although we will do everything we can to limit this & provide care tips following our visit.

WHY DON’T MY PLANTS LOOK INSTANTLY BETTER AFTER REPOTTING THEM?

Most plants will take time to get used to their new home, so please be patient & keep their care consistent & steady.

WHY DON’T MY PLANTS NEED AS MUCH WATER?

When plants are in new, fresh soil, please make sure you check before you water. You might have to change your usual routine when they have first been repotted.

WHY DO YOU PLANT INTO PLASTIC NURSERY POTS?

All plants should be repotted into nursery pots as it is better for watering & drainage. 

WHAT DO I DO WITH CACHE/DECORATIVE POTS THAT I NO LONGER NEED?

We offer a trade-in service, so can take these off your hands for a price.